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Terms and Conditions

Thank you for visiting the Europa web site. Europa Pets Limited provides you with access to this site and sells pet food to you subject to the Terms & Conditions set out on this web page.

Please read these conditions carefully before using this web site. By using this web site and / or placing orders using it you are agreeing to be bound by these conditions.

Correspondence Address

If you wish to contact us, we recommend that you either use the Contact Us web page or telephone us on our Local Rate telephone number 0845 658 0987 as this will enable us to provide you with the promptest response.

Alternatively you can write to us at:

Europa Pets Limited,

2 St Albans Crescent



WA14 5NY

Company registration number: 8408831

Manufacturer registration number: GB 193 E1446

We aim to respond to general e-mail, telephone and written queries within one working day of receipt.

If we receive a specific complaint, we will consider the nature of the complaint and investigate and will respond to you formally within 21 days of receipt giving you the result of our enquiries and the actions we propose to take to address it.

Detailed Conditions

There are three sections to our Conditions of Use & Sale which are detailed below.

General Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

The Europa web site is controlled by Europa Pets Limited. Because this web site is published on the World Wide Web / Internet it is accessible from other countries and jurisdictions. As each of these places has laws that may differ from those in England, and as you and Europa both benefit from establishing a predictable legal environment in which to operate, by using the site you and Europa agree that all matters arising from and relating to the use of the site, including these conditions and any orders placed with Europa through this site, will be governed by and construed in accordance with the laws of England and Wales. If you choose to access this site from locations other than England and Wales, you are also responsible for complying with any local laws that may apply to you.


Conditions of Sale

Conditions Relating To The Sale Of Products To You

This section deals with conditions relating to the sale of products directly by Europa Pets Limited to you as a consumer – as a consumer, any order from you is subject to these terms and conditions.

These conditions do not apply to sale of Europa Pets Limited products by one of our independent distributors. If you are one of our independent distributors, sales of products by Europa Pets Limited to you as a distributor are covered by separate Terms & Conditions.

All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

Nothing in these terms and conditions shall affect the statutory rights of any consumer.


Our contract

When you place an order to purchase products direct from Europa Pets Limited, you are offering to purchase goods subject to these terms and conditions. Your order represents an offer to us to purchase a product – this offer is accepted by us only when we have take payment for the product from your payment card or dispatched that product to you. We may send you an e-mail confirming that we have received your order and which may contain the details of your order, however this email does not represent acceptance of your order, only confirmation that we have received your offer. In the event that we take payment for and ship only part of your order, only that part of your order that we have taken payment for or dispatched to you will form that contract.

By necessity we will rely on the information you have provided in your order to process it, take payment and deliver it, and you are therefore responsible for ensuring the accuracy of the details provided on the order form and we will not be obliged to accept an order unless all details requested on the order form have been entered correctly.  In the event that the details provided are incorrect in any way, if you advise us within 24 hours we will endeavour to rectify these without charge. We reserve the right, however, to pass on any additional costs incurred from such errors or omissions.

Whilst in normal circumstances we are pleased to receive orders for our products, we do reserve the right to refuse any order placed with us and will not be required to provide an explanation.

Pricing & Availability

The pictures of our products shown on our web site are provided for illustrative purposes only. Goods that we ship to you may differ from the images shown.

The technical literature of our products provided on our web site – and in particular the Typical Analyses - is also for illustrative purposes only. We take pride in the quality of our products, which will be within industry standard tolerances of the stated analysis.

The prices for direct sale to individual consumers for an order will be those shown on this web site at the date and time that the order is received and include both VAT and the cost of standard delivery to most of the mainland UK. Unless otherwise indicated, these prices are based upon delivery of either 2kg or 14kg bags of Europa product to you. Please note that the cost of delivery of our pet food to more distant parts of the UK can be higher than normal – and in these circumstances our prices may be different. If this is the case you are requested to contact us so that we may advise you about the change in price and allow you to decide whether you wish us to proceed with your order.

Whilst we will not normally increase the price of product between order and dispatch, we reserve the right, by giving notice to you at any time before delivery, to increase the price of the goods to reflect any increase in the cost to us which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture). In the unlikely event of there being such an increase in the price of the goods we will contact you and you may cancel your order if you wish.

Please note that dispatch estimates are just that - they are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.

Due to the regulations regarding export of food products outside the UK, Europa Pets Limited does not supply pet food direct to consumers except in the UK i.e. England, Wales, Scotland and Northern Ireland.


When we provide any goods to you under these terms and conditions, payment will be charged to the payment card account provided by you on the website order form. By placing an order, you, the buyer, consent to payment being charged to your payment card account as provided on the order form.

Note that by placing an order you warrant that all details provided on the order form for the purpose of purchasing the goods are correct, that the payment card you are using is your own and that there are sufficient funds and/or sufficient unused limit available to cover the cost of the goods.


The goods will be delivered to you, the buyer, at the address provided by you on the order form. Title to the goods will pass to you, the buyer, on payment in full of the price of the goods. The risk in the goods shall pass to you upon delivery at this address.

Any time or date for delivery by us is provided to you in good faith but is an estimate only and no liability will be accepted for any loss whatsoever suffered or caused through late delivery or non-delivery.

Please examine your good at the time they are delivered - any damaged or defective goods must be rejected at the time of delivery. If you believe that you have not received all the goods we have dispatched, you must accept the goods that have been delivered and notify us as soon as possible and in any case within 2 working days of delivery so that we have the opportunity to enquire with the delivery chain to find out what has happened. If you have received damaged or defective goods, or if you have had short delivery, then we will either provide goods not delivered or provide replacement for damaged or defective goods or refund the purchase price (if paid) of missing, damaged or defective goods at our option and our liability for short delivery, damaged or defective goods shall be strictly limited to this. If we have not been notified within this period then the goods will deem to have been delivered undamaged, without defect and in accordance with the dispatch.

If your goods have been delivered with damaged packaging, please sign the delivery note and make a note of the damage and contact us within 48 hours of receipt of the goods where we will endeavour to address the problem.

Notwithstanding these contractual conditions, we are proud of the quality of our products and want you and your pet(s) to be happy with the products you have purchased from us. In the event of any dissatisfaction other than described above, please contact us and without prejudice to the contract we will see what we can do to put things right.

Product Suitability

Whilst we believe that our dog food is suitable for most dogs, the decision to feed a dog with a Europa Pets Limited product is the responsibility of its owner. If you have any concerns, please feel free to contact us to discuss these.


Products are packed and labelled for the UK Market. Packaging, labelling and ingredient laws and regulations may vary for other countries and accordingly Europa Pets Limited cannot accept any liability whatsoever arising from such products being sold in any other country.


The right to cancel the contract by giving notice under The Consumer Protection (Distance Selling) Regulations 2000 does not apply to any contract entered into through our direct order facility by virtue of the nature of the goods supplied which are liable to deteriorate within the meaning of Regulation 13 (c).

If there is any reason that you are unsatisfied with the goods you receive direct from us, please contact us using the methods described above, and we will do our best to rectify the situation to your satisfaction.

The quality of products is guaranteed up to the ‘Best Before’ date. The Company does not operate a ‘Sale or Return’ policy. Products will only be collected if there is a quality problem.


Europa Pets Limited will be responsible for any losses you suffer directly as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed.

Any claims in respect of breach of contract or non-performance of any order shall be limited to the value of the goods to which the claim relates.


Europa Pets Limited only contract with adults for the direct supply of pet food.

Electronic communications

When you visit our web site or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.


Terms & Conditions for the Use of this Web site

Last updated on 10/7/2013


Please review our Privacy Policy, which also governs your visit to this web site.

Access to the web site

We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Licence for website access

Europa Pets Limited grants you a limited licence to access and make personal use of this website, but not to modify all or part of it except with express written consent of Europa Pets Limited .

This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. The licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Europa Pets Limited without express written consent. You may not use any meta tags or any other "hidden text" utilising Europa Pets Limited names or trademarks without the express written consent of Europa Pets Limited. Any unauthorised use terminates the permission or license granted.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of this web site as long as the link does not portray Europa Pet Foods or its products in a false, misleading, derogatory, or otherwise offensive manner. You may not use any Europa Pets Limited logo or other proprietary graphic or trademark as part of the link without our express written consent from a Director of Europa Pets Limited.


We want our web site to reflect the quality of our products, and as such we strive to ensure that the content is as accurate as possible. However, in the event of any inaccuracy, errors or omissions we will not be held liable and we will use all reasonable endeavours to correct such inaccuracies, errors and omissions as quickly as practicable after becoming aware or being notified of these.

All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods.

We may also change, suspend or discontinue any aspect of the website, including the availability of any features, information, database or content or restrict access to parts or all of the website without notice or liability.

Trademarks,,,, the Europa logo and the Europa graphic logo are trademarks of Europa Pets Limited. The graphics, logos, page headers, button icons, scripts and product names are the trademarks or trade dress of Europa. Our trademarks and trade dress may not be used in connection with any product or service that is not Europa's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Europa Pets Limited. All other trademarks not owned by Europa Pets Limited that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Europa Pets Limited.


All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Europa Pets Limted and is protected by United Kingdom and international copyright laws.

Defamation & Copyright claims

Because the Bulletin Board that forms part of this web site allows other individuals to post comments, it is not possible for us to be aware of the contents of each comment that is made. Accordingly, Europa Pets Limited operates on a "notice and remove" basis. If you believe that any content on the website contains a defamatory statement, please notify us immediately by one of the methods described above. Once we have received your notice, we will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.

Similarly, if you believe that your work has been copied in a way that constitutes copyright infringement, please notify us immediately in the same way.

Other businesses

On this web site we provide information about our independent distributors who purchase our products and resell them on to customers. Europa Pets Limited does not assume any responsibility or liability for the actions, products, and content of any of these or any other third-parties.