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Privacy policy

In placing orders with Europa Pet Foods, you will need to share some of your personal information with us. By simply visiting the web site you are by technical necessity providing us with limited technical information about your computer and Internet connection. This Privacy Notice describes how we will use and / or share this information. By visiting this web site, you are accepting and consenting to the practices described in this Privacy Notice.

Contents

Collection and Use of Personal Information About Customers

We process the information we collect from customers to handle orders, deliver products, process payments, communicate with you about orders, and inform you about products and promotions. We also use this information to improve and prevent or detect fraud or abuses of our website and enable third parties to carry out technical, or logistical activities on our behalf:

Here are the types of information we gather.

  • Information you explicitly provide us – we receive and store any information you enter on our website or give us in any other way.
  • Automatic information – we receive and store certain types of information whenever you interact with us. For example, like most websites, we may use "cookies" to assist with the functioning of our website during a single visit and to enable us to recognise you when you visit our site again. We also obtain certain types of information when your Web browser accesses our web site.
  • E-mail communications – to help us make e-mail communication more useful, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser. We use cookies only to assist our website in giving you a coherent experience during a single visit and to enable us to recognise you without your having to log-in each time you visit our web site. We do not use cookies for any other purposes, nor do we use third parties and their cookies to track your visits or usage of our web-site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. It is up to you whether you accept these cookies, but we recommend that you leave them turned on.

If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Sharing Information With Other Parties

We do not sell your information to third parties.

  • Logistics: We share your information with other companies or individuals that we employ to perform functions on our behalf, but we limit the information that we share to that which is needed to perform these functions and only allow its use for those functions alone. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, analysing data, providing marketing assistance, processing credit card payments and providing customer service. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.
  • Distributors: We may also share your information with your local Europa Distributor in order that we can offer you the choice of purchase from them or direct from us.
  • Business transfers: it is possible that in the future we might sell or buy other businesses. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice. In the unlikely event that Europa Pet Foods or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
  • Legal requirements: we reserve the right to release personal information when we believe release is appropriate to comply with law, to enforce or apply our Conditions of Use and other agreements or to protect the rights, property or safety of Europa Pet Foods, our customers or others. This may include exchanging information with other companies and organisations for fraud protection and credit risk reduction. This does not, however, include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

If we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act.

How Secure Is Information About Me?

We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input. When transferring sensitive personal data (such as your payment card details) between computers, these are also transferred in an encrypted form. When we transfer such information in unencrypted form, we send only part of the details in order to minimise the risk of your details being intercepted and used fraudulently whilst still enabling you to (for example) recognise which credit card you have used to purchase our products.

It is important for you to protect against unauthorised access to your passwords or to your computer, either directly at your keyboard or through any network connections you may have. Be sure to sign off when you finish using a shared computer.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of the Bulletin Board on our web site.

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, you may not be able to use important features if you do not use cookies.

Information You Explicitly Give Us

You provide most of such information when you order from us, register for the Bulletin Board or communicate with us by phone, e-mail or otherwise. As a result of those actions, you might supply us with such information as your name, address and phone number, your credit card information and details of addresses that purchases need to be shipped to (including address and phone number). We may also collect information about your access to our site and the pages you view based upon this information and / or any user-id and password that you use to access parts of our site and / or the cookies we may provide during your visits.

Automatic Information

In order to be able to access our web site, by necessity you need to provide us with some technical information (such as an Internet Protocol – IP address). Other information may be provided by your web browser (e.g. the type of web browser you are using and the web page that you used to access our site) – if you are concerned about this optional information being passed to sites that you visit, then utilities are available to filter it out.

Information from Other Sources

We may receive feedback information about you from the third party organisations that we use to process your orders e.g. details about how the driver should find your address. We may also receive information relating to credit card payments that you have made for product that you order from us. We may use this information to update our records in order to provide better customer service to you and e.g. deliver your next purchase or communication more easily.

Feedback

Europa Pet Foods takes your privacy seriously. If you have any concerns about our privacy policy, please contact us and we will discuss it with you.